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At 999a99, we take how your personal information is handled seriously. This policy sets out exactly what we collect when you use your account, how that data is kept, and the steps you can take to review or correct it. Access to our platform and these protections depends on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and any verification data required to confirm your identity. When you use payment methods such as bKash or Nagad to fund your account wallet, we record the transaction reference and amount as part of your account history. We do not store your full bKash or Nagad PIN; only the transaction reference visible in your account statement is retained on our side. We also collect device and session data automatically — this includes your browser type, the pages you visit within our platform and session timestamps. This data helps us keep your account secure and improve how our platform works on mobile. We retain your account records for as long as your account remains active, and for a defined period after closure as required by applicable rules. If you make a Rocket payment or use any other supported local method, those records appear in your transaction history under your account. All data handling depends on your local law and the eligible regions in which our platform operates.
This Privacy Policy applies specifically to your use of 999a99 — your account, your wallet activity and your interactions with our platform content. It does not extend to third-party websites or services that may be linked from our pages. Understanding the boundary of this policy helps you know exactly what we are responsible for and what falls outside our control.
Any data you submit when logging in, updating your profile or using account settings falls within this policy. We are responsible for how that information is stored and who can access it on our systems.
Payment activity through bKash, Nagad or Rocket that passes through your 999a99 wallet is covered here. We hold transaction references and amounts; your mobile wallet provider holds its own separate records under its own policy.
Your browsing behaviour on our platform — pages visited, session duration, device type — is collected and covered by this policy. We use this data to maintain account security, not to build advertising profiles.
Links or services provided by external parties, including game studios or payment processors operating outside our platform, are governed by their own privacy terms. We do not control their data practices and cannot accept responsibility for them.
You have several concrete options available to you regarding the personal data we hold. You can request a copy of your account records at any time by contacting our support team through the published route in your account area. If any detail — such as your registered contact number or name — is incorrect, you can ask us to correct it; the process starts with a message to support. You also have the right to ask us what specific data we hold about you and why. Where our platform operates in your eligible region, you may request that we close your account and handle your data accordingly, subject to any retention obligations that apply under relevant rules. We aim to respond to data requests through the same support channel within a reasonable period, and we will let you know if we need additional time. Every step in this process is handled through our published contact routes — nothing requires you to use an external form or third-party service.
Contact support to request a summary of the personal data linked to your account. We will confirm what we hold and why it is retained under this policy.
If your registered name, contact number or any other profile detail is wrong, raise it with our support team. We will verify and update it once the request is confirmed.
You can ask us at any time why a specific piece of information was collected or how long it will be kept. We will answer through the same support channel you used to ask.
Where eligible under your local law and our operating regions, you may ask us to close your account. We will explain what happens to your data during and after the closure process.
If you have a question about this Privacy Policy, the data we hold on your account, or how your bKash or Nagad transaction records are stored, use the contact routes published in your signed-in account area. We do not publish support hours or response time commitments that we cannot verify, so please check the current contact options shown in your account for the most accurate details.
The messaging route in your signed-in account area is the direct channel for privacy and data questions. Open the support section of your account to start a conversation with our team.
Where live chat is shown as available in your account, you can use it to raise a privacy question in real time. Check your account panel to see if this option is currently active for your region.
An email contact address for data and privacy matters is published in the account support section. Use it to send a written request if you need a record of your communication with us.
We handle your account data with a set of consistent practices designed to keep it accurate and secure. Cookies are used on our platform to maintain your session and remember your preferences between visits — you can manage cookie settings through your browser. Account security measures include session monitoring and identity checks at login; the specific steps shown during your sign-in flow are the ones that apply to your account. Data is retained only for as long as your account is active or as required by applicable rules after closure. If you want to request a change to how your data is handled, or ask us to correct or remove a record, the process starts with our published support route.
We use session cookies to keep you signed in and remember your account preferences. You can adjust or clear cookies through your browser settings at any time; doing so may affect how parts of the platform load.
Your account login is protected by the identity and verification steps shown during sign-in. We monitor sessions for unusual activity; if something looks out of the ordinary, we may ask you to re-verify before continuing.
We keep your account records while your account is open. After closure, a defined retention period applies as required by the rules relevant to the regions where our platform operates. We do not hold data beyond what is necessary.
To ask us to correct, update or remove any personal data we hold, reach out through the support route in your account. We will confirm receipt and let you know what happens next, including any steps we need from you.
These questions cover the practical privacy matters we hear most often from account holders in Bangladesh. If your question is not answered here, use the support route in your account to ask us directly.
We collect the name, contact details and any verification information you provide during registration. We also collect session data automatically — your device type, pages visited and login timestamps. This is used to keep your account secure and to ensure the platform works correctly on your device.
No. We do not store your bKash or Nagad PIN at any point. When a payment goes through your account wallet, we retain the transaction reference and amount as shown in your account history. Your PIN stays between you and your mobile wallet provider.
Your data is kept for as long as your account remains active. After you close your account, a retention period applies under the rules relevant to the eligible regions where our platform operates. We do not hold records beyond what those rules require.
Open the support section of your signed-in account and send us a data request through the messaging route published there. We will confirm what we hold and respond through the same channel. An email contact for written requests is also listed in your account support area.
Yes. If a detail on your account is wrong — your contact number, name or any profile field — contact our support team and we will verify and correct it. Requests to remove data are handled subject to any retention requirements that apply in your eligible region.
No. This policy covers only your data as handled within the 999a99 platform — your account, wallet activity and on-site session data. External sites, game studios and payment processors operate under their own privacy terms. We are not responsible for data practices outside our platform.